Customer Testimonials

I have never had a bad experience with this dealership.

I have been doing business with Humes and Rich Gardner for nearly 20 years. All of my purchases were very easy and smooth. Working with Rich has been has always been a great experience. Rich is very knowledgeable and personable and he goes out of his way to insure my complete satisfaction. Thank you Humes. Tim Sedney

Humes service continues to be excellent! Rod at service desk is always courteous and pleasant!

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Recall work. Easy schedule, quick service. Do wish they had water available in waiting area.

Humes is a very nice dealership. All of their employees are very friendly and are happy to help you with anything you need.

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Made an appointment to get my car serviced and there were two guys working at the service desk one was super friendly and the other was rude and very unprofessional. The next time I get my vehicle serviced I’ll be sure not to have any interaction with the rude one because I don’t take it too kindly when someone acts like that and it could cause a seen.

Easy to make an appointment. Inspection done on time, very pleasant to work with.

We recently bought our Jeep from here and we worked with Mike, Joe & Tim along with their business manager, Jeff. This was one of the most seamless purchases we ever made. They were wonderful to work with and very knowledgeable about their inventory. No haggling over prices with back & forth BS. They gained a new repeat customer and we highly recommend buying here!!

The Service Department at Humes Chrysler and Jeep in Waterford, PA was very accommodating when it came to a state inspection, oil change and recall repair work. Friendly staff and top notch work.

Tim Sam is an amazing salesman. He is extremely helpful, very knowledgeable and kind. Tim is an excellent asset to Humes' customers, dealership and company. Thank you for everything you have done for us. Tracey Freeman & Aldine Roxberry (my mom)

Everyone was so good at listening to what I wanted and kept me at the payment I could afford.

Friendly staff

Great service department. Fair and honest.

Humes did an exceptional job with my car repair! Troy took care of all communication with my insurance company, and even had a rental there waiting for me when I dropped off my vehicle. He went above and beyond, and I couldn't be happier😃 10/10 recommed

Super service. I used to go to Gary Miller but Humes is far superior for service related items. I will buy my next car from Humes.

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Tim , found us a vehicle , we were looking for quickly. The process was quick and easy. Very happy with our vehicle and how we were treated. Thank you Tim, much appreciated

Kourtni was amazing and she did a great job in helping us find our jeep wrangler.

Apparently the UConnect wire vibrated loose.

Salesman Mike was thorough, honest, and transparent. We are pleased with our purchase. We will come back when it's time for our next purchase. Ask for Mike.

Always prompt, courteous and professional

I purchased my dream truck from out of state. Every step of the process was easy yet meticulous. I worked with one of the sales reps Mike Cacchione, he did a fantastic job getting me my vehicle.

Humes has excellent service! Wouldn’t take highly recommended!

They were good, inspected the vehicle and did an oil change.

Extreme ease, during all steps of new vehicle purchase.

My go to place for vehicle maintenance and oil changes. Very professional and courteous. Huge selection of vehicles. Highly recommended.

Humes has been my choice of car places for over 20 years. I have bought several cars there and enjoyed their complete perfect service to all my needs on the cars that I purchased from them. Call staff from greeter to Service to salesman. I've been very professional. I recommend humans highly and will continue to purchase cars and have service there.

Friendly staff, prompt service, seamless experience.

I took in for inspection and was charged 800 for brakes and rotors inspection and oil change. Holy crap never again.

Tim was a respectful salesman who made for a wonderful experience

Just want to say thank you to Tim Sam and everyone for making the process of getting my used truck quick and easy. And a special thanks to Troy in the body shop for handling the return of the rental truck. Thank you all for everything

Every time I go there I’m treated like I’m the only person who is important and the service is number one ☝️

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As usual, very friendly and helpful staff in the service department, along with cashiers. Matt speaks to me every time I’m there. When my car needed service, I was given a loaner car as it wouldn’t be finished the day it was there. I live in Meadville and hated the thoughts of having to drive to Waterford again. The service department said they would deliver my car to me. These people are the reason I have been a customer for over 20 years! I won’t take my car anywhere else!

Great service! They have always given me a fair price and maintained excellent follow up. I appreciate getting a loaner vehicle when needed.

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This place is a joke. They will place a certified used sticker in the window of a used car without even having a mechanic look over the car. They will sell you a lemon and not think twice. Would not recommend buying a car at this dealership. GREEDY PEOPLE

If I could give a negative amount of stars, I would. I had a terrible experience with Humes in Waterford. 1. I was having trouble with my truck ( that I bought from them) not starting all the time so I called for help. Worried that I wouldn't be able to get to work. I called and explained my situation and asked for help. I was told they couldn't get me in for at least a week. When I explained my urgency and asked if they could just look at it real quick to guide me, they responded with " ... Read More

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Google - Sep 22, 2026

If I could give a negative amount of stars, I would. I had a terrible experience with Humes in Waterford. 1. I was having trouble with my truck ( that I bought from them) not starting all the time so I called for help. Worried that I wouldn't be able to get to work. I called and explained my situation and asked for help. I was told they couldn't get me in for at least a week. When I explained my urgency and asked if they could just look at it real quick to guide me, they responded with " I had 3 guys call off today". I ended up changing my starter on the side of the road outside my jobsite after it completely broke 2 days after I called them. 2. I called the parts department to get a quote on tires, it seemed reasonable with the current deal going. Before I had them order the tires I wanted to get a quote on an alignment at the same time. The parts department transfered my call to service. There was no answer but the message said to leave name and number and they'll get back to you. 2 days later I called back and scheduled an appointment , which was was a week later. They couldn't let me use a loner so I had to make arrangements to drop my truck off the night before, get a ride to and from work ect.. they tried to call me at 10:48am. Thats almost 4 hours after they start. I was busy at work and returned the call around 330. They told me that the tires they ordered wouldn't fit my truck but they could get me in the following week. I refused and was not happy about the situation. Shortly after getting my truck back, the front passenger side tire was low on air. I've been putting air in it about every other day since they had it. My guess, the actually took the tire off the rim before realizing they ordered the wrong tires and didn't get it put back on properly. Good news is, I found the same tires online, delivered to my house for about 300$ less than Humes sale price.

Humes offers great customer service and quality work. They do their best to get you in when it works for you.

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Humes is the best. My 4th vechele from them. Great people and highly recommend. Matt Clark is the best.

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I cannot recommend them & beware of their service department: I drove my car through a heavy rainstorm/water, and immediately afterward multiple warning lights came on, including the check engine, transmission, ABS, and others. We connected our OBD-II scanner and found that the front right wheel was showing a speed of 300+ MPH, even while the vehicle was sitting still. We took the car to Auto Express Mazda, where I originally purchased it, and they got the same reading. They recommended replacing the front right speed sensor first and, if that didn't correct the issue, taking it to the ... Read More

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Google - Aug 27, 2026

I cannot recommend them & beware of their service department: I drove my car through a heavy rainstorm/water, and immediately afterward multiple warning lights came on, including the check engine, transmission, ABS, and others. We connected our OBD-II scanner and found that the front right wheel was showing a speed of 300+ MPH, even while the vehicle was sitting still. We took the car to Auto Express Mazda, where I originally purchased it, and they got the same reading. They recommended replacing the front right speed sensor first and, if that didn't correct the issue, taking it to the dealership and opening an insurance claim for possible water damage. We replaced the speed sensor ourselves, but the 300+ MPH reading and warning lights remained, so we opened an insurance claim and took the vehicle to Humes Chrysler Jeep Dodge & Ram. Our insurance adjuster met with Humes, and they diagnosed the problem as a bad ABS module. However, the ABS module is completely encased/waterproof, so insurance would not cover the repair because it was determined that water could not have caused the failure. We paid Humes over $1,800 plus tax to replace the ABS module. It did not fix the issue or turn off a SINGLE warning light. After that repair failed to solve the problem, Humes recommended that we pay another $600 to replace the front right speed sensor and wheel bearing. We declined the additional service, paid the $1,800+ bill, and took our car back. We then replaced the recommended parts ourselves—and, to no surprise, the problem STILL is not fixed. Thankfully, we declined the additional $600 repair because we would have paid Humes nearly $2,500 and still had the exact same issue we brought the vehicle in for. I understand that diagnosing electrical issues can be difficult. What I don't understand is charging a customer over $1,800 for a diagnosis and repair that didn't correct a single symptom, then immediately recommending another $600 in parts that ultimately wouldn't have fixed the problem either. We brought the vehicle in with multiple warning lights and a front right wheel reading 300+ MPH while sitting still. After paying Humes over $1,800, we left with the same warning lights and the same problem.

I like Humes. I have got several cars and trucks from them. Also the service is great.

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Extremely easy to make my appointment and when I arrived, my vehicle was taken in promptly. The staff went above and beyond, and took care of a safety recall without even me having to do anything about it.

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Humes service department is always professional and helpful with any issues that have been addressed, I would definitely recommend the dealership for anyone considering a vehicle purchase.

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Called in to get a price for a service on our Durango , talked to service department and was told they would give a call back. Waited 4 days , called back and was told the person I talked to wasn’t in anymore and I’d receive a call back the next day , came and went and nothing received. Pretty poor service , very disappointing for a local business

Excellent customer service. Professional employees that work for you to get the deal that works for you.

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Excellent service. Great people to do business with. Good selection of vehicles. Tremendous help selecting the best choice . Couldn't be happier. Thanks for all your help. Great finance department as well.

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In my opinion, I do not think that I will be recommending this dealership nor purchasing any other vehicles from them. They looked at my jeep gladiator while it was under warranty and did a repair o the valve train of my 2021 gladiator. After the repair was completed I took it back there to have them check it and told me there was nothing wrong with it. A few months later I took it back bor engine problems and they proceed to tell me that I needed a new engine. They told me the cause of the problem was lack ... Read More

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Google - Jul 31, 2026

In my opinion, I do not think that I will be recommending this dealership nor purchasing any other vehicles from them. They looked at my jeep gladiator while it was under warranty and did a repair o the valve train of my 2021 gladiator. After the repair was completed I took it back there to have them check it and told me there was nothing wrong with it. A few months later I took it back bor engine problems and they proceed to tell me that I needed a new engine. They told me the cause of the problem was lack of maintenance. I have provided all proof of maintenance and also some of it was done by their mechanics. 36522 miles on it.they told me that Stellantis had denied doing any repairs covered by them. I asked for details of paperwork for proof of their discussion. And I was denied such paperwork and also I asked for a copy of the estimate for repairing the jeep, I was also denied a copy of any estimate. On an email they told me that all paperwork that I would get from them is the details of what I find to be a terrible work order with a very poor explanation of the facts. At this point I have not asked for more that just paperwork and they proceeded to provide proper documentation of the facts and progress ( including the communication with the warranty department with Stellantis. I can only imagine how many customers are taken advantage of and do not know much about mechanical issues with vehicles. I find the lac of professionalism and lack of service to a client very poor practice for such reputable dealership. From a mechanic standpoint, the vehicle might not need a remanufactured engine in order to repair the problem. I think they only mentioned needing an entire engine because this would be easier for them to perform, rather that fixing the main problem which is probably repairable by two cylinder heads or having the original ones fixed. It is sad that most customers are taken advantage of by not knowing the working parts of an engine such as my 30 years plus as a service person for the company that i work for. I hope enough clients read this review and would do enough research to see through the kind of company that Stellantis and their network of dealers are like. This comes from a Die Hard Jeep owner with 4 wranglers sitting on my driveway. I have all my communication emails, copies of service records and proof of all my comments on this review. Feel free to write to me or inquire about this post anytime. Thank you for the opportunity to warn you about the business that is Humes of Waterford PA and Stellantis.

Humes has the premier Jeep dealership and service department hands down in the area!! Adam, the service manager, and Rod and John at service desk are so kind and helpful —they go the “second mile” for customers without a doubt! Wouldn’t take my jeep anywhere else!

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I had an excellent experience at Humes today. Eric, my salesman, was knowledgeable, friendly, and made the entire process easy from start to finish. Jeff in finance was equally great—professional, efficient, and straightforward. This was one of the quickest and most efficient dealership experiences I’ve ever had. I truly appreciated how smooth everything went, and I highly recommend Humes, Eric, and Jeff to anyone looking for a hassle-free car buying experience!

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Bought a 2018 Toyota Highlander and feel like I have been lied to about the vehicle and the amount of rust and oil discrepancies. Very disappointing.

Humes had to work on a recall on my Pacifica the Chrysler corporation told them it would take 2.5 hours. When in reality, it was supposed to take 1.5 to 2 days . Humes upon finding out that chrysler had not sent them the proper time frame, they gave me a loaner car to use. When they were done, Everything worked great.

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The service department is the best in the Erie area. Highly recommend going there for all your service needs

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Always professional. Efficient. Easy to work with. Service is great. Always given us excellent service and quality.

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Horrible service would never go there again complete disrespectful cannot fix my new truck just has wireing gremlins i will say body shop was wonderful great job on my fender

Very kind and easy to work with, very accommodating, and beyond helpful in finding the perfect vehicle.

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We had a very good experience buying our car the only drawback was their unwillingness to deal very much

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Bought a brand new truck 27 months ago. Check engine light after check engine light. No one can fix it, feels like I am getting a run around

They are easy to work with. Their service is top notch! You are treated like family.

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As always provided a wonderful purchase experience. Followed through with all promises and completed our transaction to my complete satisfaction. Thank you.

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The overall experience was ok. But this is the second year that driving home the truck told me that the tire pressure in each wheel was too low. I paid for tire rotation but they couldn’t be bothered to check the air pressure in each tire!

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I’ve had a pretty poor experience with this dealership right from the point of sale. Many things about my vehicle I wish I had known before committing to a lease. Then for my most recent service appt that was expected to be same day, it took 3 days and I never got a phone call until it was done. Then I end up paying for routine maintenance on a lease where that was always free at prior dealerships like Bianchi & Toyota of Erie. Those 2 are definitely in a class above Humes. **Update: reduced score to 1 as I await an ... Read More

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Google - Mar 29, 2026

I’ve had a pretty poor experience with this dealership right from the point of sale. Many things about my vehicle I wish I had known before committing to a lease. Then for my most recent service appt that was expected to be same day, it took 3 days and I never got a phone call until it was done. Then I end up paying for routine maintenance on a lease where that was always free at prior dealerships like Bianchi & Toyota of Erie. Those 2 are definitely in a class above Humes. **Update: reduced score to 1 as I await an appointment for a critical issue on my leased vehicle because a) the shop is low on staffing, and b) loaner vehicle inventory was reduced. The situation with this dealership has only gotten worse.

We have purchased several vehicles here and have always had outstanding service from both sales and service.

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Good service and courtesy staff, great hours of business to help with work hours, goid

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I have never had such a horrible experience buying a car than I had at Humes in Waterford. Twice I had a problem with them but I definitely will not have another. My first experience was bad because I had received pre approval for a loan at a really great interest rate and someone submitted my social security number wrong and I got dropped from the loan and they ran my credit several times and I got approved through them at a much higher rate. I should have left but I didn’t. . This last time I felt like I ... Read More

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Google - Mar 20, 2026

I have never had such a horrible experience buying a car than I had at Humes in Waterford. Twice I had a problem with them but I definitely will not have another. My first experience was bad because I had received pre approval for a loan at a really great interest rate and someone submitted my social security number wrong and I got dropped from the loan and they ran my credit several times and I got approved through them at a much higher rate. I should have left but I didn’t. . This last time I felt like I was being sabotaged for wanting to use my own financing with my credit union on a demo vehicle They kept calling my institution to the point that they talked my institution out of accepting the loan terms I had applied for. Never going back and I strongly recommend anyone to reconsider doing business with Humes of Waterford.

This is the 5th truck i have bought from them and they have always treated me great

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The staff are helpful from the moment you pull in the lot easiest purchases ever they chat getting to know what your needs are and show you options we took our new Jeep home that afternoon i will never purchase any where else thats why im a repeat customer Love Humes !!

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The person working on Saturday was so rude, not helpful at all. I would not go back to the dealership.

The service manager Rob is condescending and very rude over multiple calls. I tried to explain my Jeep issue and he laughed at me and argued with me. I backed down and going to a different dealership. I was a GM and I would never allow my manager to treat people the way he does!

Always have timely appointments available and the best service around. A great Erie county dealership

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Giving them a 1 star seeing I had to pick something. 1st red flag was asking me to come in on a day that the sales manager was scheduled off. 2nd thing was the truck wasn’t ready when it was supposed to be. And they didn’t order the part till I showed them that there was a aftermarket part. When I got there after the “work” had been done (3rd time) it was still out of alignment and I requested it be done elsewhere. When everything was good to go, financing couldn’t provide the warranty we discussed because ... Read More

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Google - Jan 16, 2026

Giving them a 1 star seeing I had to pick something. 1st red flag was asking me to come in on a day that the sales manager was scheduled off. 2nd thing was the truck wasn’t ready when it was supposed to be. And they didn’t order the part till I showed them that there was a aftermarket part. When I got there after the “work” had been done (3rd time) it was still out of alignment and I requested it be done elsewhere. When everything was good to go, financing couldn’t provide the warranty we discussed because the month had rolled over and it was no longer available. The price was more than $1K more and 60K less miles of coverage. Wouldn’t even honor the previous price since it was Humes dragging their feet and not me.

Would not recommend

Service shop has improved significantly with focus on customers. For more than 25 years I have given sales staff positive reviews and not so favorable reviews for the service department. It is good to see this improvement.

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I purchased a gorgeous used 2019 Ram and got what I believe is a fantastic value. The truck came with a certified warranty and I did have an exhaust leak and a new battery was needed. I had the great opportunity to interact with Adam Dorsey on this repair and I can not explain what an exceptional job he did with my particular situation! This is the first vehicle I have purchased from Humes and also my first experience with the service department and I would give the whole staff an A+!!!! I will be purchasing all of my future vehicles ... Read More

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DealerRater - Aug 16, 2024

I purchased a gorgeous used 2019 Ram and got what I believe is a fantastic value. The truck came with a certified warranty and I did have an exhaust leak and a new battery was needed. I had the great opportunity to interact with Adam Dorsey on this repair and I can not explain what an exceptional job he did with my particular situation! This is the first vehicle I have purchased from Humes and also my first experience with the service department and I would give the whole staff an A+!!!! I will be purchasing all of my future vehicles from Humes, based on the way Mr. Dorsey and the rest of your staff treated me! I have worked in the service repair industry for 30 years myself and the customer service that I received from Adam was second to none! Thank you for the refreshing manner in which you handled my repair! I will be telling all of my friends about my Humes experience! Respectfully, Brian Jones

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Added 9k to the jeep I wanted

Made an appointment to look at a truck, wasn't told about a deposit or anything. Took off work to come look at it, only to get there and have my salesman tell me 20 minutes ago someone showed up and they are purchasing it. That's really how you do business? Set someone up with an appointment and sell it out from under them, on top of it complete low ball offer on my trade in. All the while their secretary sat there and gave me dirty looks because she can't take a joke. The salesman Joe L. in ... Read More

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Google - Jan 23, 2024

Made an appointment to look at a truck, wasn't told about a deposit or anything. Took off work to come look at it, only to get there and have my salesman tell me 20 minutes ago someone showed up and they are purchasing it. That's really how you do business? Set someone up with an appointment and sell it out from under them, on top of it complete low ball offer on my trade in. All the while their secretary sat there and gave me dirty looks because she can't take a joke. The salesman Joe L. in New Cars was great and he was just as irritated at the situation as I was. He is the only reason they got any stars. I got offered to be the next person that they will sell it to, when I should have been the first. They should have honored my appointment, and taken their information. Not sure I even want to go back to look at other trucks, that just makes me feel uneasy about how a customer could be treated. That's incredibly disappointing honestly. I was truly expecting a whole lot more from my home town dealership. We are a small town and community, I really expected more integrity and home town values.

I was disappointed,having bought two vehicles from them in the past and wanting to trade in one of them 13 years later you would have thought that repete customer history would count for something but it didn't and they said they would give me 100 dollars for my vehicle the wipers and tank of gas were worth that,I don't like the way I was treated,Matt Clark or someone with some rank would have helped so we could come to some agreement everyone could be happy with

I bought a vehicle from Humes because of their reputation. I am finding myself disappointed with them. It seems service is lacking. I can buy a car anywhere. Good service is harder to find. I don't feel I've found it here. The service advisor was particularly foul tempered. There are too many choices to put up with this.